In today’s competitive tourism industry, trust is no longer just a value—it is a differentiator. HIPPO TOURS & TRAVEL SDN BHD, founded in 2005, has successfully upheld this principle through two decades of continuous growth and heartfelt service. Under the leadership of Managing Director Y.Bhg Dato Johnson Tang, the company was honored with the 2025 Asia’s Top 100 Honesty Brand Award, a testament to its unwavering integrity, professional consistency, and dedication to enriching the travel experiences of Malaysians and global clients alike.
在竞争激烈的旅游市场中，诚信早已不只是价值观，而是决定成败的关键。HIPPO TOURS & TRAVEL SDN BHD 自2005年成立以来，始终坚持“诚信为本、服务至上”的信念，历经近二十载稳定成长、不断优化服务流程。由董事经理拿督 Johnson Tang 领导的 HIPPO TOURS 于2025年荣获“亚洲百强诚信品牌大奖”，这是对其专业素养、服务精神与客户信任度的全面肯定。
Company Journey & Brand Philosophy 企业历程与理念
What began as a small local travel agency has now grown into a full-fledged regional operator, providing inbound, outbound, domestic, cruise, and MICE travel services. HIPPO TOURS is now known across Malaysia and Southeast Asia as a brand that delivers more than trips—it delivers joy, confidence, and unforgettable memories. The company’s motto, “Keep it Fun & Leisure, Enjoy Your Holidays,” reflects its dedication to making travel a source of happiness, not hassle.
从本地旅行社起步，HIPPO TOURS 逐步成长为涵盖入境游、出境游、国内游、邮轮行程与MICE商务活动等多元业务的区域性综合旅游品牌。如今，HIPPO TOUR 的足迹已遍及马来西亚各大城市，并延伸至东南亚各地，成为深受信赖的旅游服务名称。其品牌口号“Keep it Fun & Leisure, Enjoy Your Holidays”不仅是精神写照，更是一份对旅客的承诺：让旅行变得轻松、有趣、值得回味。
The company places great emphasis on pre-trip consultation, transparent pricing, clear itinerary communication, and flexibility. Every itinerary is curated with the traveler’s preferences in mind—whether it’s a luxury European tour, a cruise through Asia, or a customized local discovery experience. HIPPO’s strength lies in its ability to balance professional service with a personal touch.
HIPPO TOUR 特别注重出发前的咨询服务、价格透明、行程沟通清晰以及整体安排的灵活性。每一次旅程的规划，皆从顾客的角度出发，无论是奢华欧洲行、亚洲环游邮轮、还是本地深度文化之旅，都讲求“标准化的专业 + 客制化的温度”，让服务更贴心，体验更难忘。
Entrepreneurial Spirit & Leadership 创业精神与领导文化
Y.bhg Dato’ Johnson Tang is more than a business leader—he is a passionate traveler and service innovator. His entrepreneurial drive was fueled by a desire to connect people across borders, and his leadership style reflects that vision: build harmony within, deliver excellence outward. He advocates for transparent communication, shared team goals, and continuous learning, allowing HIPPO to develop not just trips—but professionals.
拿督 Johnson Tang 本身是一位热爱旅行的人，他创办 HIPPO TOUR 的初衷，是希望能“通过旅行，让人与人之间的距离拉近”。他的领导哲学是：“内部和谐，外部卓越”。在他的推动下，团队文化强调沟通透明、目标一致、持续学习，致力于打造“不仅能出团，还能成长”的企业平台。
Under his guidance, HIPPO TOURS has built a team of multilingual, multi-skilled professionals who specialize in itinerary design, operations, MICE handling, and customer care. The team undergoes regular training in hospitality standards and digital tools—ensuring they remain ahead of industry trends and client expectations.
在他的带领下，HIPPO TOUR 建立起一支多语种、多专业能力的核心团队，涵盖行程策划、运营执行、MICE会议组织与客户关系维护等方面。团队成员定期接受服务礼仪、数字化工具与旅游趋势相关培训，确保专业始终领先，服务始终贴心。
What Makes HIPPO Different 品牌特色与优势
HIPPO’s flagship strength lies in its customized travel service. Unlike many mass-market operators, HIPPO takes the time to understand client needs—from family preferences to dietary restrictions, mobility concerns to cultural interests—offering truly personalized itineraries.
HIPPO TOUR 最大亮点在于“真正的定制旅游服务”。不同于一般团体操作，HIPPO 深入了解客户的背景与需求，从家庭成员喜好、饮食限制、行动便利到文化兴趣，每一个细节都被认真对待，打造真正“为你而设”的行程内容。
Its cruise and Europe packages are among the most requested, thanks to its strong supplier network and highly rated tour leaders. Additionally, HIPPO has been praised for its responsive customer care team and proactive post-travel follow-up—a rare strength in the industry.
HIPPO 的邮轮游与欧洲团尤其受欢迎，凭借强大的供应链资源与高口碑领队团队，行程品质深受好评。再加上快速回应的客服系统与主动式的行后关怀，让顾客体验从头到尾都有保障，是业界少见的全流程服务典范。
Integrity & Industry Responsibility 诚信经营与社会责任
HIPPO TOURS adheres to strict compliance with tourism laws, licensing, and ethical marketing. The company is known for its upfront communication of pricing, refund, and itinerary changes—always putting customer rights first.
HIPPO TOUR 始终依法合规经营，持有马来西亚旅游局认证营业执照，并对营销内容、价格说明、取消政策等信息做到全面公开透明，真正做到“每一笔费用都有解释，每一项行程皆可追溯”，把客户权益放在第一位。
Beyond business, HIPPO actively engages in CSR initiatives, especially during the pandemic. From supporting frontliners with free travel vouchers to organizing social tourism projects, the brand continues to integrate compassion into its business DNA.
HIPPO TOUR 也积极参与社会责任项目，尤其在疫情期间，曾多次发起支持医护前线、赠送旅游优惠券与公益旅行活动。品牌始终认为，旅行企业不仅要带人走远方，更要带来温度与希望。
Looking Ahead: Digital + Destination + Diversity 未来展望：数位 × 目的地 × 多样化
Moving forward, HIPPO plans to launch themed packages for niche markets—wellness retreats, elder-friendly tours, cultural heritage trails—as well as a digital booking platform to enhance convenience. The goal: to make HIPPO a lifestyle brand, not just a travel provider.
未来，HIPPO TOUR 将推出更多主题式与兴趣导向的产品，例如养生旅游、乐龄友善行程、文化深度路线，并将开发专属线上平台，简化预订流程、提升客户体验。品牌愿景是：让 HIPPO 不只是旅游公司，而是一种生活方式的象征。
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